Frequently asked questions during Smart Charging
- What does a smart charging session look like?
- Why doesn't the charging stop immediately after I plugged in my car?
- Will my Polestar always be fully charged?
- Does Polestar Energy work when charging away from home?
- How can I update the status in the Polestar Energy app?
- Can I open other apps during a Smart Charging session?
Troubleshooting — Polestar 2
Overview and insight into charging
- Why are my earnings (grid rewards) not (yet) calculated?
- Why didn’t I receive my earnings (grid rewards) yet?
- How can I see how much home charging costs me?
- How do I know if the smart charging session has started?
- How are the earnings (grid rewards) calculated?
- How can I receive my earnings (grid rewards)?
Set your personal preferences
- How do I enter my smart charging settings?
- How can I maximize my benefits?
- How do I (temporarily) turn off Smart Charging?
- Can I adjust my charging settings during a Smart Charging session?
- Can I postpone Smart Charging to a later point during the charging session?
- What do I need to do if I am using Polestar Energy and am moving house or changing/selling my car?